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Privacy Policy

Privacy Policy

Effective Date 07/14/2025
C&M Appliance Repair, LLC (DBA G&M Appliance Solutions) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information.

1. What Information We Collect

We collect the following types of personal information in the course of providing service:

  • Full Name
  • Mailing Address
  • Phone Number
  • Email Address
  • Appliance Information (including make, model, serial number, and reported issues)

In some cases, we may collect credit card information over the phone to process payment. This information is:
  • Not saved, stored, or retained in our system
  • Never written down or logged
  • Collected only with the customer's express permission
  • Provided while our call recording is paused to ensure privacy

2. How We Use Your Information

We use your information to:

  • Schedule appointments and services
  • Communicate with you about your appointment (including reminders and technician arrival times)
  • Send invoices, receipts, and related documentation
  • Troubleshoot issues and provide service updates

3. How We Share Your Information

We do not sell or rent your personal information. We only share your information:

  • Internally within our company to coordinate and deliver services
  • With appliance vendors or contractors only when necessary to obtain product specifications, warranty details, or arrange pickups

4. SMS/Text Messaging

By providing your mobile number, you consent to receive SMS messages from us for the following purposes:

  • Appointment reminders and confirmations
  • Troubleshooting communications
  • Technician estimated time of arrival (ETA)
  • Service updates

SMS consent is not shared with third parties or affiliates. Message and data rates may apply. Message frequency varies based on the nature of your service request. No promotional messages will be sent.
You can opt-out at any time by replying STOP or calling us directly at 919-436-4332. For help, please call the same number.

5. Your Privacy Choices

You may request to review, correct, or delete your personal information by contacting us via phone or email.

6. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.