Terms and Conditions

By using our website and services, you agree to the following terms:

These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between C&M Appliance Repair, LLC, DBA G&M Appliance Solutions ("Company") and the customer ("Customer") and apply to all service and installation work performed by the Company unless otherwise agreed in writing. Any other terms provided by the Customer, whether in writing or orally, will not apply unless explicitly accepted by the Company in writing.

We provide appliance repair, diagnostic, and installation services. All appointments are scheduled based on technician availability, and we aim to complete work in a timely and professional manner. However, exact completion dates may vary due to unforeseen circumstances.

By scheduling a service, you consent to receive phone calls, emails, and SMS/text messages regarding your appointment and service status. You may opt out of SMS at any time by replying STOP or calling us at 919-436-4332.

All content on our website (text, graphics, logos) is the property of C&M Appliance Repair, LLC, DBA G&M Appliance Solutions and may not be reproduced without permission.

All service rates are subject to change without notice unless otherwise stated in a written estimate or invoice. Customers are responsible for full payment upon completion of service unless prior arrangements have been made. Invoices unpaid after 30 days may incur a late fee of up to 1.5% per month. Returned checks will incur a $35 processing fee.

Customers are requested to cancel or reschedule appointments at least 24 hours in advance. No-shows may be subject to a service charge.

All parts provided by the Company remain the property of the Company until paid in full. Special-order parts are non-returnable and non-refundable unless defective. Customers requesting specific parts or brands understand and accept any applicable lead times or manufacturer limitations.

Customers are responsible for ensuring that installation or repair locations are accessible, safe, and code-compliant. The Company is not liable for delays or damages caused by unsafe or unsuitable work conditions or pre-existing issues with plumbing, electrical, or structural components.

Labor Warranty: We warrant our labor and workmanship for a period of 90 days from the date of service.
Parts Warranty: All parts installed are subject to the manufacturer's warranty, which typically ranges from 30 to 365 days. The Company does not purchase or source used parts. However, if a new part is no longer available, the Customer may choose to supply a used part at their own discretion. In such cases, the Company provides no warranty on used parts or on the labor to install them.
Exclusions: Warranty is void in cases of misuse, unauthorized modifications, improper maintenance, or external damage (e.g., electrical surges, water damage, pest infestation).

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, business interruption, or appliance downtime.

Customers agree to inspect services and installed products upon completion. Any concerns must be raised within 48 hours of service. After that, services are considered accepted and complete.

Returns are only accepted for unused, undamaged, and standard-stock parts returned within 30 days. A restocking fee may apply. Custom or special-order items are non-returnable.

Customer agrees to indemnify and hold harmless the Company, its owners, employees, and agents against any claims, damages, or legal expenses arising from misuse of appliances or failure to follow post-installation care instructions.

The Company maintains all legally required insurance, including general liability and worker's compensation coverage as required under North Carolina law.

In the event of a dispute, claim, or controversy arising out of or relating to these Terms, the services provided, or any transaction with C&M Appliance Repair, LLC, DBA G&M Appliance Solutions, both parties agree to first attempt to resolve the matter informally through direct negotiation.

If the matter is not resolved within 30 days, the dispute shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall take place in Wake County, North Carolina, and shall be conducted by a single arbitrator. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this agreement.

Each party shall bear its own costs and attorney's fees, unless otherwise required by applicable law or awarded by the arbitrator. The parties agree that arbitration shall be the sole and exclusive remedy for any dispute and that they are waiving their right to bring or participate in any lawsuit or class action in court.

This agreement and all matters related to any services or products provided shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of laws principles. Any arbitration or legal interpretation of these Terms shall be governed by North Carolina law.

If any part of these Terms is found to be invalid or unenforceable, the remainder shall remain in full force and effect.

The failure of the Company to enforce any provision of these Terms shall not be considered a waiver of the Company's right to enforce such provision in the future